Click here for the complete Welcome Letter or select from one of the General, Financial, Administrative or Maintenance questions below.

GENERAL INFORMATION
Who governs the Association?
What if I have a serious emergency after hours?
Where can I mail my forms and correspondence?

FINANCIAL INFORMATION
When is my regular assessment payment due?
Where do I send my association payments?
What is my Association account number?
When will I receive a new payment book?
When will I receive the annual operating budget for the new fiscal year?
When is my association assessment payment due?
Can I have my monthly payments automatically deducted from my bank account?

ADMINISTRATIVE INFORMATION
How do I contact the board of directors?
How can I obtain the Master Deed and Bylaws?
How can I change our Designated Voting Representative?
How can I change my emergency information on file?
How do I file a complaint about my neighbor?
How can I obtain proof of the Association’s insurance?
Do I need any property insurance?
Can I lease my unit to someone else?
How can I get a new mailbox key?
Can I change the exterior of my home?
Can I park on the street?
Can I install a basketball hoop?
Can I install playscape or playground equipment?
When will rubbish and recycled items be picked up?

MAINTENANCE INFORMATION
Should I change my exterior light bulbs?
How do I turn on/off my exterior spigot?
How do I request maintenance for a General Common Element?
Why is my neighbor asking about my utility box?

GENERAL INFORMATION

Who governs the Association?
A Board of Directors governs the Association. Directors are co-owner volunteers who have been elected by the Association membership. The day-to-day management is handled by our management agent:

Herriman & Associates, Inc.
41486 Wilcox Road, Suite 1, Plymouth, MI 48170-3104
734-459-5440 fax 734-459-0690
www.herriman.net

What if I have a serious emergency after hours?
Call 734-459-5440 at any time. A recording will provide you with the emergency pager number for the day. Herriman & Associates, Inc. will contact you within 15 minutes as soon as they receive your pager call.

Where can I mail my forms and correspondence?
Please send all forms and general correspondence to our management agent office: The Reserve at River’s Edge Condominium Association c/o Herriman & Associates, Inc. 41486 Wilcox Road, Suite 1, Plymouth, MI 48170-3104 See the Financial section for payment remittance address.

FINANCIAL INFORMATION

When is my regular assessment payment due?
All Association dues/assessments are due on the first of each month and are payable to the Association. Payments must be made in full by the tenth (10th) of each month to avoid a late fee.

Where do I send my association payments?
Four payment options are available – automatic deduction from your bank account, payment via on-line banking, payment with a check, payment by Debit or Credit card.

If you sign-up for automatic payment, your regular assessment payments will be automatically deducted from your bank account each month. Click Service Forms to print an ACH Debit Authorization – you can sign-up at any time (restrictions apply).

If you pay via an on-line banking service, you must include the association’s name AND your account number (located at the bottom center of your payment coupon) in the “Pay To” line. Mail payments to the address below.

If you pay by check, mail your check AND your payment coupon to:

The Reserve at River’s Edge Condominium Association
c/o Herriman & Associates, Inc.
P.O. Box 6409
Plymouth, MI 48170

If you would like to pay via your Debit or Credit Card (excludes American Express), you may do so through our Home page by clicking on the Pay Online button

What is my Association account number?
Your unit has been assigned a unique 7-digit account number, which is based on your community association [104] and your condominium unit [0001 through 0069]. This account number appears on your address label and will be printed on all payment coupons

When will I receive a new payment book?
Payment books are mailed by mid-December only to those co-owners who are not using the automatic payment service. If you have recently purchased your home, please click Contact Us to request a new coupon book.

When will I receive the annual operating budget for the new fiscal year?
Budgets are typically mailed after the Board of Directors approval or by mid-December.

ADMINISTRATIVE INFORMATION

How do I contact the board of directors?
Simply click Contact Us. Your concerns, comments or compliments will be given to the Board of Directors. If you wish to address the Board of Directors in person, please request the day and time of the next scheduled board meeting.

How can I obtain the Master Deed and Bylaws?
Some documents may be available for review or print from Policies. All condominium documents including Master Deed & Bylaws, Amendments, and Restrictions were to be transferred from seller to purchaser at the time of closing. If you would like Herriman & Associates to provide copies of these documents, please contact our office. A fee will be charged for reproducing these documents.

Hint: These documents may have been given to you at your mortgage closing. You may wish to review your closing documents before ordering copies.

How can I change our Designated Voting Representative?
Click Service Forms. You can print, sign and mail the Designated Voting Representative form at any time. All co-owners receive this form prior to each annual meeting.

How can I change my emergency information on file?
Click Service Forms.

How do I file a complaint about my neighbor?
Please contact the police immediately if you are concerned about your personal safety.

If you wish to file a complaint with the Association, please submit your complaint in writing, not via e-mail. Herriman & Associates, Inc. will schedule a hearing and notify the (allegedly) offending co-owner. You will be asked to appear at a board or committee hearing to state your complaint.

How can I obtain proof of the Association’s insurance?
The Association’s insurance agent will provide proof upon request. Click Contact Us to request the name and phone number of the Association’s insurance agent.

Do I need any property insurance?
Yes, the Association’s general liability coverage does not extend to co-owners. You are urged to consult with your insurance agent and the Master Deed regarding your responsibilities for coverage.

Can I lease my unit to someone else?
If you are planning to lease your unit, a copy of the lease should be sent to Herriman & Associates, Inc. prior to signing. Herriman & Associates, Inc. reviews leases for the Association to assure that all leases and rental agreements state that tenants or non-co-owner occupants shall comply with all of the conditions of the condominium documents.

How can I get a new mailbox key?
Contact the Canton Post Office for a new lock and key for your assigned mailbox.

Can I change the exterior of my home?
There are restrictions relative to making modifications to the common elements – the exteriors of buildings, the common grounds and some interior building components. Visit Service Forms and complete a Modification Request. The Board of Directors must approve your request before you begin any modification.

Can I park on the street?
Parking is permitted only in designated areas. Vehicles may not be stored on the premises. Motorcycles and Commercial vehicles (but not limited to) are not permitted on the premises.

Can I install a basketball hoop?
Yes, but the association has specific restrictions and requirements prior to installation. Please refer to the Condominium Bylaws (Exhibit A of the Master Deed) for a full description of these regulations.

Can I install playscape or playground equipment?
Yes, but the association has specific restrictions and requirements prior to installation. Please refer to the Condominium Bylaws (Exhibit A of the Master Deed) for a full description of these regulations.

When will rubbish and recycled items be picked up?
Recyclables are collected on Tuesday and rubbish is collected on Mondays and Thursdays. The schedule is subject to change, confirm with management. All trash must be placed in closed sanitary containers and properly stored in a concealed area. Cardboard boxes must be broken down prior to putting them into the recycling totes. You may incur a fine if items are just left by the dumpster. Contact Management if you need a special pickup of bulk items such as discarded appliances, furniture, mattresses or box springs, Contact Us,

MAINTENANCE INFORMATION

Should I change my exterior light bulbs?
Yes, the Association is not responsible to change burnt out bulbs on decks/balconies, or on the outside of the units.

How do I turn on/off my exterior spigot?
Interior valves need to be shut off every fall to prevent pipes from bursting. The shut off is a two step process – 1) turn off the interior shutoff valve, which is near the exit point to the outside and then 2) open the exterior spigot to allow remaining water to drain out and then shut it off. In the spring, simply reverse the process.

How do I request maintenance for a General Common Element?
Click Service Forms. If the problem is the Association’s responsibility, we will assign the work to the Association’s maintenance department or to an approved vendor. In some cases, your request may be combined with other similar requests so that the work can be performed most efficiently. Associated cost may be charged back to co-owners for each Maintenance request made that is not the Association’s responsibility.