GENERAL INFORMATION
Who governs the Association?
What if I have a serious emergency after hours?

FINANCIAL INFORMATION
Where do I send my association payments?
When will I receive a new payment book?
When will I receive the annual operating budget for the new fiscal year?
When is my association assessment payment due?
Can I have my monthly payments automatically deducted from my bank account?

ADMINISTRATIVE INFORMATION
How do I contact the board of directors?
How can I obtain the Master Deed and Bylaws?
How can I change our Designated Voting Representative?
How can I change my emergency information on file?
How do I file a complaint about my neighbor?
How can I obtain proof of the Association’s insurance?
Do I need any property insurance?
Can I lease my unit to someone else?
How can I get a new mailbox key?
Can I change the exterior of my home?
Where is guest parking permitted?
Will my pet be welcome at the Association?
When will rubbish and recycled items be picked up?

MAINTENANCE INFORMATION
How do I activate the Entry Gate?
Should I change my exterior light bulbs?
How does my fire alarm work?
How do I turn on/off my exterior spigot?
How do I turn on/off my lawn irrigation system?
How do I request maintenance?
Can I turn off my sump pump?
Why is my neighbor asking about a sewer clean-out in my unit?

GENERAL INFORMATION

Who governs the Association?
A Board of Directors governs the Association. Directors are co-owner volunteers who have been elected by the Association membership. The day-to-day management is handled by our management agent:

Herriman & Associates, Inc.
41486 Wilcox Road, Plymouth, MI 48170-3104
734-459-5440 fax 734-459-0690
www.herriman.net

What if I have a serious emergency after hours?
Call 734-459-5440 at any time. A recording will provide you with the emergency pager number for the day. Herriman & Associates, Inc. will contact you as soon as they receive your pager call.

FINANCIAL INFORMATION

Where do I send my association payments?
Three payment options are available – automatic deduction from your bank account, payment via on-line banking or payment with a check.

If you sign-up for automatic payment, your regular assessment payments will be automatically deducted from your bank account each month. Click Service Forms to print an ACH Debit Authorization – you can sign-up at any time.

If you pay via an on-line banking service, you must include the association’s name AND your account number (located at the bottom center of your payment coupon) in the “Pay To” line. Mail payments to the address below.

If you pay by check, mail your check AND your payment coupon to:

The Fairways at Copper Creek Association
c/o Herriman & Associates, Inc.
P.O. Box 6409
Plymouth, MI 48170-0972

When will I receive a new payment book?
Payment books are mailed in mid-December to those co-owners who are not using the automatic payment service. If you have recently purchased your home, please click Contact Us to request a new coupon book.

When will I receive the annual operating budget for the new fiscal year?
Budgets are typically mailed after the Board of Directors approval or in mid-December.

ADMINISTRATIVE INFORMATION

How do I contact the board of directors?
Simply click Contact Us. Your concerns, comments or compliments will be given to the Board of Directors. If you wish to address the Board of Directors in person, please request the day and time of the next scheduled board meeting.

How can I obtain the Master Deed and Bylaws?
You can find electronic copies of these documents on the Policies page, or click Contact Us to request these documents. They will be copied for a fee and made available for pick-up. Please allow 2 days for preparation.

Hint: These documents may have been given to you at your mortgage closing.

How can I change our Designated Voting Representative?
Click Service Forms. You can print, sign and mail the Designated Voting Representative form at any time. All co-owners receive this form prior to each annual meeting.

How can I change my emergency information on file?
Click Service Forms.

How do I file a complaint about my neighbor?
Please contact the police immediately if you are concerned about your personal safety.

If you wish to file a complaint with the Association, please submit your complaint in writing, not via e-mail. Herriman & Associates, Inc. will schedule a hearing and notify the (allegedly) offending co-owner. You will be asked to appear at a board or committee hearing to state your complaint.

How can I obtain proof of the Association’s insurance?
The Association’s insurance agent will provide proof upon request. Click Contact Us to request the name and phone number of the Association’s Insurance agent.

Do I need any property insurance?
Yes, the Association’s property casualty and liability insurance policies only cover common elements for which the Association is responsible. Each owner is required to cover personal property, building, and liability for their own home. You are urged to consult with your insurance agent.

Can I lease my unit to someone else?
If you are planning to lease your unit, a copy of the lease should be sent to Herriman & Associates, Inc. prior to signing. Herriman & Associates, Inc. reviews leases for the Association to assure that all leases and rental agreements state that tenants or non-co-owner occupants shall comply with all of the conditions of the condominium documents. The tenant information form can be found in Policies.

How can I get a new mailbox key?
Contact Herriman & Associates, Inc. for a new lock and key for your assigned mailbox.

Can I change the exterior of my home?
There are restrictions relative to making modifications to the common elements – the exteriors of buildings, the common grounds and some interior building components. Visit Service Forms and complete a Modification Request. The Board of Directors must approve your request before you begin any modification.

Where is guest parking permitted?
If you and your guests find it necessary to park on the street, you are asked to park on the west side of the street to the extent possible. Please do not park in the cul-de-sac.

Will my pet be welcome at the Association?
Yes, but the Association has restrictions regarding pets; please review the Condominium Bylaws. Dogs are to be kept leashed while on the common elements.

When will rubbish and recycled items be picked up?
Rubbish and recyclables are picked up each Tuesday.

MAINTENANCE INFORMATION

How do I activate the Entry Gate?
Please contact your Community Association Manager Directly for any information regarding the Entry Gate System.

Should I change my exterior light bulbs?
Yes, except for the post lamp light bulbs. The Association will replace post lamp light bulbs about once each month. Since there are five bulbs on each lamp head, generally there is no more than one bulb out on a lamp head at a time.

How does my fire alarm work?
There is no shared fire alarm system. Owners are urged to install and maintain their own fire protection equipment, and advise new owners when a unit is sold.

How do I turn on/off my exterior spigot?
Interior valves need to be shut off every fall to prevent pipes from bursting. The shut off is a two step process – 1) turn off the interior shutoff valve, which is near the exit point to the outside and then 2) open the exterior spigot to allow remaining water to drain out and then shut it off. In the spring, simply reverse the process.

How do I turn on/off my lawn irrigation system?
The Association is responsible to maintain the common grounds. Do not attempt to turn on/off the lawn irrigation system. A contractor will need to perform maintenance on this valve periodically. You will be notified if a scheduled appointment is needed.

How do I request maintenance?
Click Service Forms.

Can I turn off my sump pump?
No. Each unit has a sump pump installed to assist with the removal of ground water. The sump pump maintenance, repair and replacement is a co-owner responsibility, not an Association responsibility. If your sump pump stops operating you can contact your own plumber, or you can click Service Forms and complete a maintenance request, however, you will be billed for all charges related to your sump pump.

Why is my neighbor asking about a sewer clean-out in my unit?
Your unit may have some shared utility components for your building. You may be contacted for access to your unit in the event of a building emergency or to perform routine maintenance.